Hot Shay Café is a homegrown UAE brand founded in 2010 by two cousins who once worked as retail managers in the F&B sector. Fueled by their passion for food and ambition to create something of their own, they opened their first outlet under a different name. The early success revealed the importance of branding and consistency, leading them to unify all outlets under the name Hot Shay Café.
This strategic move set the stage for rapid expansion. Today, Hot Shay Café has grown into a group of 20 outlets across the UAE and Oman, supported by a team of 390+ employees. The group also manages its own storage and distribution facility, complete with a dedicated fleet, ensuring smooth sourcing and supply chain management across all branches.
This strategic move set the stage for rapid expansion. Today, Hot Shay Café has grown into a group of 20 outlets across the UAE and Oman, supported by a team of 390+ employees. The group also manages its own storage and distribution facility, complete with a dedicated fleet, ensuring smooth sourcing and supply chain management across all branches.
To provide quality food, quick service, and welcoming spaces that connect people across communities while maintaining affordability and accessibility for all.
To build Hot Shay Café into a regional leader in the café industry, recognized for consistency, operational excellence, and hospitality, while expanding across the GCC with sustainable and customer-centric growth.
Since its inception, Hot Shay Café has
established a strong presence with
A fleet of 6 trucks and 6 cars to manage timely deliveries to all outlets.
A dedicated storage and sourcing facility.
Centralized management systems to maintain consistency across every location.
Hot Shay Café is best known for its signature sandwiches
prepared fresh and served in just a few minutes, making it
a reliable choice for both quick bites and casual dining.
At Hot Shay Café, customer experience is at the core of operations.
Each outlet is designed with a spacious and comfortable ambience,
providing more than just a place to eat—rather, a place to gather, connect, and relax.
Spacious layouts that allow for family-friendly dining.
Warm hospitality that creates loyalty and trust.
Quick and efficient service, ensuring customers receive their food within minutes.
Premium branding and interiors that give the cafés a modern, upscale feel while remaining budget-friendly.
Hot Shay Café is committed to maintaining the highest standards of food
safety and hygiene across all its outlets. This is achieved through:
Centralized sourcing of raw materials to ensure consistency and quality.
Regular training programs to keep staff updated on the latest safety standards.
Strict hygiene protocols
followed by all staff in line
with UAE and international
food safety regulations.
Quality assurance checks at every stage of preparation, from storage to service.